ORDERS & SHIPPING
How can I track my order?
Once your order is dispatched, you'll receive SMS/Email/WhatsApp with a tracking link.
You can also track anytime through our Track Order page.
How long does shipping take?
Orders are usually dispatched within 24–48 hours after placement.
Once shipped, delivery typically takes:
- 2–5 working days for South India
- 4–7 working days for the rest of India
Do you ship internationally?
Not yet — currently, we deliver only within India. International delivery will launch soon.
Payments
What payment methods do you accept?
We currently support:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
Is Cash on Delivery (COD) available?
Yes — Cash on Delivery (COD) is available for orders across India.
Returns & Exchanges
Can I return or exchange my order?
Yes — you can request a return or exchange within 7 days of delivery if the product is unused, unwashed, and in original packaging.
How do I place a return or exchange request?
Visit carnot.online/return or contact our support team on WhatsApp: +91 7483871698
We will arrange a pickup and process your request.
How long does the refund process take?
Refunds are processed after the returned product has passed QC at our warehouse.
Refund timeline:
- 3–5 working days for prepaid refunds
- 5–7 working days via bank transfer
Sizing & Product
How do I select the right size?
Refer to our Size Guide available on each product page.
If you are between sizes, we recommend choosing the larger size.
Will the fabric shrink after washing?
No — our fabrics are pre-shrunk and tested for durability.
Follow the wash-care label for best results.
Discounts, Coupons & Rewards
Do you offer discounts or promo codes?
Yes — follow us on Instagram or enable WhatsApp alerts to receive exclusive updates.
How do I earn a reward coupon?
Create a GRWM / styling / unboxing video, leave a review on the marketplace where you purchased, and send the link + screenshot to WhatsApp +91 7483871698.
You'll receive a reward coupon for your next purchase.
Where do I submit my review/video to claim rewards?
Scan the QR card inside the packaging or visit: carnot.online/review
Wholesale / Bulk Orders
Do you take wholesale or bulk B2B orders?
Yes — we supply to retail outlets, corporate gifting, and bulk orders.
How can I apply for wholesale pricing?
Fill the enquiry form here: carnot.online/bulk-enquiries
COLLABORATIONS
Do you collaborate with creators and influencers?
Yes — Carnot collaborates with genuine creators, stylists & real consumers.
How can I apply?
Apply at carnot.online/collabor DM us on Instagram:@carnot.casuals
GENERAL
Where are Carnot products made?
Proudly designed & manufactured in India at our Bangalore facility.
How can I contact support?
📧 ecom@singalfabrics.com
💬 +91 7483871698
🕛 Mon–Sat, 10AM – 7PM
