Cancellation Policy

Last Updated: 9 March 2026

This Cancellation Policy outlines the terms under which orders placed on www.carnot.online may be cancelled.

Order Cancellation

Customers may cancel their order before it is dispatched from our warehouse.

To request cancellation, please contact our support team as soon as possible with your order details.

Once the order has been processed or shipped, cancellation may no longer be possible.

In such cases, customers may use the Return Portal after delivery to initiate a return request if eligible.

Refund for Cancelled Orders

If an order is successfully cancelled before dispatch:

• Prepaid Orders: Refund will be processed to the original payment method within 3–5 working days.
• Cash on Delivery (COD): Order will be cancelled without any charges.

Failed Delivery / Refused Orders

If a customer refuses delivery or is unavailable after multiple delivery attempts, the order may be returned to our warehouse.

In such cases, Carnot reserves the right to decline future COD orders or charge re-shipping fees for repeat orders.

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